Frequently Asked Questions
Everything you need to know about your favorite alternative footwear.
How do I determine my size in Demonia shoes?
Most Demonia styles are manufactured in U.S. Men's or Women's whole sizes. We recommend measuring your foot and consulting our detailed size chart. If you are a half size, we generally suggest sizing up for the most comfortable fit.
Do you offer international shipping?
Yes, we ship our alternative footwear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order and your location.
Are your products vegan-friendly?
Many of our most popular styles are crafted from high-quality synthetic materials, including vegan leather and faux suede. Please check the 'Details' section on individual product pages to confirm if a specific model is 100% vegan.
What is your return policy?
We accept returns within 30 days of delivery, provided the shoes are in unworn, brand-new condition and in their original packaging. Please note that shipping fees are non-refundable.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various 'Buy Now, Pay Later' options to make your shopping experience as seamless as possible.